User Data Protection

royel bd's Privacy Policy

Your personal information is secure with us. Read this policy to learn how data is collected, stored, and managed.

SSL Encryption Data Secured Not Sold to Third Parties
Last Updated: January 2025

Table of Contents

  1. Introduction and Applicability
  2. What Information Is Collected
  3. How Information Is Collected
  4. Purpose of Using Information
  5. Data Storage and Security
  6. Sharing Information with Third Parties
  7. Cookies and Tracking Technology
  8. User Rights
  9. Protection of Minors
  10. Policy Changes and Contact

1 Introduction and Applicability

Welcome to the royel bd website. This privacy policy applies to all users of the royel bd platform's services. It clearly states what information we collect about you, how that information is used, and under what circumstances it may be shared with third parties.

By creating an account or using services on our platform, you agree to the terms of this privacy policy. Read this policy together with the Terms and Conditions, as both documents govern the relationship between you and us.

We believe protecting user data is a fundamental responsibility. royel bd never sells your personal information and does not transfer it to any marketing organisation without your permission.

This policy has been prepared with Bangladeshi users in mind and follows the data protection standards applicable in Bangladesh.

2 What Information Is Collected

The following categories of information may be collected for account registration and service delivery on royel bd:

2.1 Identity Information

  • Full name
  • Date of birth (for age verification)
  • National ID number or passport number (where identity verification is required)
  • Gender

2.2 Contact Information

  • Mobile number
  • Email address
  • Current and permanent address

2.3 Financial Information

  • bKash, Nagad, Rocket, or Upay account numbers (for transaction processing)
  • Deposit and withdrawal transaction history

2.4 Technical Information

  • IP address
  • Device type and operating system
  • Browser information
  • Login date and time
  • Session data

2.5 Behavioural Information

  • Preferred game categories and playing habits
  • Betting patterns and history
  • Duration of activity on the platform

3 How Information Is Collected

royel bd collects user information in several ways. The main methods are described below:

  • Registration form: Information you provide directly when creating an account.
  • Transaction processing: Information received from the payment gateway during deposits or withdrawals.
  • Automatic collection: Technical information collected automatically through cookies, log files, and similar technologies.
  • Customer service communications: Information provided when you contact us via live chat or email.
  • Identity verification: Documents provided to confirm your identity during the KYC process.

4 Purpose of Using Information

Collected information is used only for the legitimate purposes listed below:

  • Creating and managing accounts and maintaining service quality.
  • Processing financial transactions including deposits and withdrawals.
  • Verifying user identity and preventing fraud.
  • Providing customer service and resolving issues.
  • Providing bonuses, promotions, and VIP benefits.
  • Ensuring platform security and monitoring suspicious activity.
  • Following responsible gambling policies and ensuring user welfare.
  • Analysis and research for service improvement.

We always follow the principles of responsible gaming, and for this purpose, collected information may be used to monitor users' playing habits so that support can be provided when needed.

5 Data Storage and Security

royel bd uses industry-standard technology to keep your information secure. The key elements of our security measures are outlined below:

5.1 Encryption

All data is transferred using SSL (Secure Sockets Layer) encryption technology. This means no third party can read any information exchanged between you and our servers.

5.2 Retention Period

Your information is stored while your account remains active. Even after an account is closed, financial and identity records may be retained for a specified period as required by law.

5.3 Access Control

Only authorised staff may view your information when necessary. Every access is logged and regularly audited.

Regular security checks are carried out on our server systems. If any suspicious activity is detected, we notify users as quickly as possible.

6 Sharing Information with Third Parties

royel bd does not sell your personal information to any third party. However, information may be shared in the limited circumstances below:

6.1 Payment Processing Partners

Information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, and Upay. This information is used only for the specific transaction.

6.2 Technology Service Providers

Gaming software suppliers, cloud hosting providers, and cybersecurity firms may have limited access to information to operate their services. These organisations operate under strict confidentiality agreements.

6.3 Legal Obligations

We may be required to disclose certain information in compliance with a court order or lawful direction from a competent authority. In such cases, we provide only the minimum information necessary.

7 Cookies and Tracking Technology

The royel bd website uses cookies and similar technologies. Cookies are small data files stored in your browser that retain information about your session.

7.1 Types of Cookies

  • Essential cookies: Required for login sessions, security, and core platform functions. These cannot be disabled.
  • Functional cookies: Remember your preferred language, theme, or other settings.
  • Analytics cookies: Monitor platform usage to help improve services.

7.2 Cookie Control

You can disable or delete cookies from your browser settings. However, disabling essential cookies may prevent you from using some features of the platform.

8 User Rights

As a royel bd user, you have the following rights:

  • Right to access: You may request a copy of the information we hold about you.
  • Right to correction: You may request correction of inaccurate or incomplete information.
  • Right to erasure: Where there is no legal obligation to retain it, you may request deletion of your information after closing your account.
  • Right to object to processing: In certain cases, you may object to the processing of your information.
  • Right to data portability: You may request to receive your information in a common format.

To exercise these rights, contact our customer service team. Requests of this type are usually completed within 30 working days.

For more details about our services, visit the About Us page.

9 Protection of Minors

royel bd strictly prevents anyone under the age of 21 from participating in any casino or betting activity. Age is verified at the time of registration on our platform, and information collected during this process is used solely for age confirmation.

If we learn that information about a minor has been collected by mistake, that information will be deleted immediately and the associated account will be closed.

Age check (21+): We are committed to protecting minors. If a parent or guardian suspects their child is using our platform, please contact us immediately.

10 Policy Changes and Contact

royel bd reserves the right to update this privacy policy at any time. If any significant changes are made, users will be informed via their registered email or a notice on the platform. Continued use of the platform after changes are made will be considered acceptance of the updated policy.

If you have any questions or concerns about this privacy policy, you may contact our customer service team. Our support team is available seven days a week, 24 hours a day, and is ready to assist in Bengali and English via live chat and email.

10.1 Contact Details

For any privacy-related requests or complaints, please email us:

[email protected]

For general questions, visit our FAQ page — answers to many common questions can be found there.